Effective as of September 3, 2026

Modern Baby Las Vegas LLC

Return & Refund Policy

At Modern Baby Las Vegas LLC, we want you to be satisfied with your purchase. However, because many of our products are custom, handcrafted, made-to-order, or supplied by independent designers, certain items are subject to specific return restrictions.

Please read this Return & Refund Policy carefully before placing your order. By placing an order with Modern Baby Las Vegas, you acknowledge that you have reviewed, understood, and agreed to the terms outlined below.

1. Return Request Window

We offer a 14-day return request window for eligible general merchandise.

The return request period begins on the date your order is confirmed as delivered.

Not all merchandise is eligible for return. Please review the applicable restrictions below before purchasing.

2. Custom, Handmade & Made-to-Order Items

Returns and exchanges are not available for all custom, handmade, or made-to-order merchandise.

Return, exchange, cancellation, and refund eligibility is determined by the independent designer responsible for the item, as each independent designer may have their own policies and restrictions regarding returns, exchanges, cancellations, and refunds.

Customers are strongly encouraged to contact us before placing an order to confirm whether a specific item is eligible for return or exchange.

Please do not assume that an item is returnable simply because it is listed in our store.

Most custom, handmade, and made-to-order items are final sale and are not eligible for return, exchange, cancellation, or refund based on the applicable independent designer's policies.

Example

The Crystal Folded Denim Skirt is a made-to-order item and is final sale. It is not eligible for return, exchange, cancellation, or refund because the independent designer does not accept returns or exchanges for this item.

By placing an order for an item designated as final sale or otherwise excluded from our return policy, you acknowledge and agree to these restrictions.

If you do not agree to the applicable return restrictions, please do not place the order.

3. Return Approval Required

All returns require prior approval.

Customers must submit a return request before sending any merchandise back. Once the return request has been reviewed and approved, we will provide the applicable return instructions, which may include:

• A return address
• A return shipping label
• A QR code
• Other applicable return instructions

Returns sent without prior approval will not be accepted.

Customers are responsible for all return shipping costs. Modern Baby Las Vegas does not cover or reimburse return shipping fees unless otherwise stated in writing.

4. Approved Returns — 3-Day Return Shipping Requirement

Once a return request has been approved, you will have 3 calendar days to ship the item(s) back.

The 3-day return period begins on the date and time your approved return instructions are provided to you. This includes the date and time you receive the applicable return address, return shipping label, or QR code.

All return instructions are timestamped and used to establish the beginning of the approved return period.

To remain eligible for processing, the return must be shipped within the approved 3-calendar-day timeframe.

Please ensure that the return package includes:

• The full name associated with the order
• The order number
• The applicable order packing slip identifying the returned item(s)

Incomplete returns may experience processing delays.

Returns Shipped Outside the Approved Return Period

Returns shipped after the approved 3-day return window will not be accepted, and the return request will be closed.

Any item returned outside of the approved return period may, at our discretion, be returned to the sender or otherwise disposed of and will no longer qualify for a refund, exchange, or future return consideration for that item.

These requirements allow our team to accurately monitor return shipments and help ensure that each return is properly identified, received, and processed without unnecessary delays.

No exceptions.

5. Return Tracking Requirement

Once your approved return has been dropped off with USPS or the applicable shipping carrier, you must immediately notify our Support Team and provide the return tracking number.

A valid tracking number is required so that we can monitor the shipment and verify its delivery.

Modern Baby Las Vegas is not responsible for returns that are shipped without tracking information being provided to our Support Team.

Failure to provide tracking information may result in the return being unable to be located, verified, or processed.

Providing tracking information is the customer's responsibility, and Modern Baby Las Vegas cannot be held accountable for returns shipped without tracking information.

We strongly recommend keeping your proof of postage and tracking information until your return has been fully processed.

We are not responsible for lost or stolen return packages.

6. Return Eligibility

To qualify for a return, eligible item(s) must meet all applicable return requirements, including:

• The item must be unworn, unwashed, and unused, with all original tags attached.
• The item must be returned in its original packaging.
• The return must be accompanied by the receipt or proof of purchase.
• The item must be eligible for return under the applicable independent designer's return policy.
• The item must be returned at the customer's expense in order to receive a refund, store credit, or courtesy exchange of products shipped from our local facility.
• The return must be approved before shipment.
• The return must be shipped within the applicable 3-calendar-day approved return period.

Not all independent designers accept returns or exchanges.

7. Restocking Fee

A 15% restocking fee applies to all approved returns.

8. Refunds

Modern Baby Las Vegas does not issue cash refunds.

For eligible returns, the following refund options apply:

• Standard eligible items: Refunds will be issued to the original payment method on file (credit/debit card only)or as store credit.
• Eligible custom, made-to-order, 3D-printed, handcrafted, or print-on-demand items: Refunds will be issued as store credit only. No exceptions.

Shipping fees are non-refundable, unless the reason for the refund is caused by a mistake made by Modern Baby Las Vegas.

Refund Processing

Refunds are processed immediately after the returned item(s) are received.

Providing the return tracking number may help speed up processing.

Once your refund has been processed, it should take approximately 2–3 business days, or longer depending on your financial institution, for the funds to be deposited into your bank account.

We ask for your patience during this process.

9. Exchanges

We do not offer exchanges.

If you need a different item, you must place a new order and return the original item, provided the original item is eligible for return under this policy.

No exceptions.

10. Order Cancellations

Once an order has been placed, it cannot be canceled.

No exceptions.

11. Product Disclaimer & Important Notice

Please read this section carefully before placing your order.

Most of the items available in our store are made-to-order, handcrafted, customized, and individually produced.

The product photos displayed on our website are model/reference images intended to represent the overall design, style, and appearance of the item. Your finished product is a handcrafted replica or interpretation of the item shown in the corresponding product photos.

Because most of our products are made to order by independent designers and artisans, minor variations in color, design, materials, texture, proportions, finishes, and other details may occur.

The actual product you receive may not look exactly identical to the website photographs. These variations are a natural result of the handcrafted and customized production process and should not be considered defects.

Our independent designers and makers take great care and make every reasonable effort to produce each item as close as possible to the model shown in the product photos. However, exact duplication cannot be guaranteed, particularly when materials, colors, components, or other production elements may vary.

Please understand that these particular items are handcrafted, made-to-order products—not mass-produced, factory-perfect items.

If you are looking for an item that is guaranteed to be an exact, pixel-for-pixel replica of the product photograph, our store may not be the right choice for you.

By placing an order, you acknowledge and accept that reasonable variations between the product photos and the finished item are part of the nature of our made-to-order and handcrafted products.

We appreciate your understanding, patience, and appreciation for the craftsmanship that goes into creating each individual piece.

Parents & Legal Guardians — Responsibility for Minors

Customers under 18 years of age should only use our website and place orders with the knowledge, supervision, and consent of a parent or legal guardian. We strongly recommend that a parent or legal guardian personally place the order or communicate directly with our customer-service team regarding any purchase, payment, order, shipping, return, refund, sizing, or other account-related matter involving a minor.

Parents and legal guardians are responsible for supervising minors' use of our website and services and for reviewing our Store Policies, Product Descriptions, sizing information, Made-to-Order terms, Shipping Policy, Return & Refund Policy, and other applicable terms before an order is placed.

Modern Baby Las Vegas LLC is not responsible for a minor's failure to read, understand, or follow applicable product information, sizing information, or store policies when the minor accesses the website or places an order without the knowledge or authorization of a parent or legal guardian, to the extent permitted by applicable law.

Parents and legal guardians are responsible for taking reasonable steps to prevent unauthorized purchases by minors, including supervising website use and safeguarding payment and account information.

By permitting a minor to access our website or use our Services, the parent or legal guardian acknowledges responsibility for the minor's use of the website and any authorized purchases made on the minor's behalf, subject to applicable law and our published policies.

Please review all applicable product information and store policies carefully before placing an order.

12. Fraud Disclaimer

⚠️ Zero-Tolerance Fraud Policy

Modern Baby Las Vegas maintains a zero-tolerance policy for fraud of any kind, including, but not limited to, fraudulent filings, false claims, and misuse of our platform.

We actively monitor and investigate suspicious activity.

Any individual found engaging in fraudulent behavior will be permanently banned from our store, reported to the appropriate financial institutions, and may face civil and/or criminal legal action.

Fraud Detection & Monitoring

To protect against fraud, abuse, and misuse of our platform, we utilize industry-standard fraud detection systems that monitor and record transaction activity.

This may include the collection and cross-referencing of:

• Full Name
• Shipping and Billing Address
• Email Address
• Phone Number
• IP Address
• Payment Method
• Transaction History

Any order or account associated with suspicious or fraudulent activity will be subject to investigation and immediate action.

13. Intentional Damage to Products

Intentionally damaging or destroying products in an attempt to obtain a refund is strictly prohibited.

All items are carefully inspected for quality before shipping to ensure they meet our standards, and we document their condition with photographs before shipment.

All claimed damaged items are replaced with the exact same product in its original size.

If the item is not eligible for a return or refund, it will be replaced only.

No exceptions.

Any attempt to manipulate, tamper with, or deliberately damage a product in order to request a refund will be considered a violation of our store policies and may result in permanent restriction from making future purchases.

14. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an item that is damaged, defective, or incorrect, you must contact us within 2 days to report the issue.

No exceptions.

Claims made after 3 days will not be eligible for a replacement.

If your claim is approved, we will provide further instructions regarding the replacement or applicable resolution.

15. Final Sale & Non-Returnable Items

The following items cannot be returned:

Intimate & Personal Items

• Swimwear
• Lingerie
• Undergarments
• All intimate apparel
• Leggings
• Stockings
• Pajamas
• Bodysuits
• Similar intimate or personal apparel

Beauty Products

• Makeup
• Skincare products
• Colored contact lenses
• Other applicable beauty products

Sale Items

• Discounted products purchased on modernbabylasvegas.com
• Discounted products purchased through all social media platforms

Custom, Handmade & Made-to-Order Items

This includes, but is not limited to:

• Maternity gowns
• Handmade crystal, diamond, and rhinestone dresses
• Handmade crystal, diamond, and rhinestone jackets
• Handmade crystal, diamond, and rhinestone pants
• Grunge wear
• Custom and made-to-order dresses
• Women's suits
• Men's suits
• Boys' suits
• The Raunchy Couture Collection
• Custom baby cribs
• Custom jewelry
• Custom clothing
• Baby Cribs
• Custom and made-to-order suits of all ages

The following types of products or designs are also non-returnable:

• Crystal details
• Beaded details
• Rhinestone details
• Studded details
• Patchwork details
• Diamond details
• Rivet details
• Grommet details
• Metal-hole details
• Irregular details
• Tassel details
• Fringe details

Additionally, custom-made, Made-To-Order, Digital Printed (Made-To-Order), and Handmade items identified as such in the product description are non-returnable and are final sale. No exceptions.

16. Custom & Handmade Item Disclaimer

All custom, made-to-order, and handmade items are not returnable when they are created by an independent designer who does not accept returns or exchanges on custom items. No exceptions.

If you find yourself unable to keep a custom item, we suggest considering one of the following options:

• Reselling the item through platforms such as OfferUp, Facebook Marketplace, or Poshmark
• Gifting the item to a relative or friend who may need or appreciate the item
• Selling or trading the item within your personal network

Shipping fees are non-refundable.

Made-to-Order Notice

Please Note: Any item in our store that requires production, preparation, customization, fabrication, printing, assembly, or other processing time before it can be shipped is considered a Made-to-Order item, regardless of whether the product is described as custom, handmade, personalized, or otherwise.

Made-to-Order items are created or prepared after an order is placed and therefore require production time before shipment. Production time is separate from shipping and delivery time.

Please review the applicable product description and our store policies carefully before placing your order. By placing an order for an item that requires production time prior to shipment, you acknowledge and agree that the item is considered Made-to-Order and may be subject to the applicable Made-to-Order terms, including any restrictions regarding cancellations, returns, exchanges, and refunds.

17. Sizing Notice

Please select your size carefully before placing your order.

The majority of our products follow Asian and European sizing standards, which typically run smaller than U.S. sizes.

We strongly recommend ordering at least one or two sizes up for clothing to help ensure a proper fit.

Sizing Information & Customer Responsibility

Customers are responsible for carefully reviewing all available sizing information before placing an order.

If a size chart or specific sizing information is not available on the product page, simply ask our Support Team before placing your order. Communication is key, and we are happy to provide available sizing information when requested.

Do not assume that an item will fit. Modern Baby Las Vegas is not responsible for sizing or fit issues when a customer fails to review the available sizing information, contact our Support Team, or request additional sizing information before placing an order.

By placing an order, you acknowledge that you are responsible for selecting the appropriate size and for requesting any sizing information you need before completing your purchase.

18. Footwear Sizing Advisory

For the most accurate fit, please select your footwear size based on the exact length of your foot, using the size chart provided in the product description section.

If a size chart is not available, it is the customer's responsibility to request one before placing an order.

Modern Baby Las Vegas is not liable for sizing issues resulting from orders placed without reviewing or requesting the appropriate size chart.

Choosing a size at random is done at your own risk.

If the item is a custom shoe, it will not be eligible for a return or exchange.

No exceptions.

19. Non-Returnable Items

In addition to the items specifically identified above, we do not accept returns for:

• Perishable goods, including food, flowers, and plants
• Personalized, custom, or handmade items, including custom baby cribs, clothing, suits, maternity gowns, dresses, custom or made-to-order suits of all ages, jewelry, and similar items
• Hazardous materials
• Flammable liquids or gases
• Gift cards

If you have questions about whether a specific item is eligible for return, please contact us before purchasing.

20. Incorrect Shipping Information

Modern Baby Las Vegas shall not be held responsible or liable for orders shipped to an incorrect, incomplete, or outdated address provided by the customer at the time of purchase.

It is the customer's sole responsibility to ensure that all shipping information is accurate and current before submitting an order.

Customers may log in or create a Modern Baby Las Vegas account to update their personal information as necessary.

Customers are solely responsible for maintaining accurate personal and shipping information.

Our staff is not authorized to update this information on your behalf.

Do not ask.

If an order is returned to our warehouse because of incorrect or insufficient address details entered by the customer, the customer is responsible for any reshipping fees incurred.

If the customer elects not to have the order reshipped, a store credit will be issued to the customer's Modern Baby Las Vegas account, less any applicable shipping or handling charges.

Modern Baby Las Vegas is under no obligation to reship returned packages unless and until all applicable reshipping fees have been paid in full by the customer.

21. Missing or Stolen Packages

Once an order has been shipped and is in the possession of the mail carrier, responsibility for delivery lies with the carrier.

Once an order has been shipped and marked as delivered by the mail carrier, Modern Baby Las Vegas is no longer responsible for the package.

If your package is missing or you suspect it has been stolen, please contact the applicable mail service provider directly to file a claim.

This may include:

• USPS
• UPS
• FedEx
• YunExpress
• GOFO Express
• UniUni
• Other applicable shipping carriers

Filing a chargeback against Modern Baby Las Vegas for missing or stolen packages is a violation of our store policy.

We cannot be held liable for lost or stolen items once they have been handed over to the mail carrier. Our obligation is to ship your order; delivery is fulfilled by the postal service or applicable carrier.

We strongly recommend contacting the carrier promptly to report and investigate any delivery issues.

We also recommend checking with neighbors, household members, or your local post office in case the package was misdelivered or held for pickup.

No exceptions.

We understand how frustrating missing or stolen packages can be, and we will do our very best to assist you in resolving delivery issues directly.

22. Reserved Rights on Returns

Modern Baby Las Vegas LLC reserves the right to:

• Limit, refuse, or reject returns from customers with excessive return patterns
• Deny returns for worn, altered, laundered, or damaged items
• Refuse service in cases involving fraud, high-risk activity, or misconduct
• Discard any non-Modern Baby Las Vegas items sent to our facility

23. Contact Information

If you have questions regarding whether a specific item is eligible for return, exchange, refund, or cancellation, please contact us before making your purchase.

Email: support@modernbabylv.com

Online Chat: Available on our website

Phone Support: We do not accept phone calls, as Modern Baby Las Vegas is an online-only business. The best way to contact us is via email.

Final Acknowledgment

By placing an order with Modern Baby Las Vegas LLC, you acknowledge that you have had the opportunity to review our Return & Refund Policy and agree to the applicable terms, conditions, restrictions, timelines, and requirements stated herein.

If you do not agree with any applicable portion of this policy, including restrictions concerning custom, handmade, made-to-order, final-sale, non-returnable, or independent-designer merchandise, please do not place the order.

Thank you for shopping with Modern Baby Las Vegas LLC and for understanding the policies that help us serve our customers and work with our independent designers and artisans.