FAQs

How can I get hold of you?

Modern Baby Las Vegas LLC is currently an online-only based business. No worries, our Support Team usually responds within 2 hours or less! Email: info@modernbabylv.com

What are your customer support hours?

We are operational 24/7 for your convenience! Our Support Desk can also be found by clicking the 'Chat with us' icon found in the bottom right hand side of your screen.

Can I come and browse and buy products from your warehouse directly?

Unfortunately, we do not currently have a physical store, showroom or payment facilities at our offices. Due to concerns around maintaining the flow of business and practicing social distancing, we ask that you please note that the browsing and purchasing of products is available on our website only. No worries, we're here for you 24/7 via email at: info@modernbabylv.com

How do I place an order?

Shopping online is much like shopping at any store! To add products to your cart, simply click on the 'Add to Cart' button to add any products to your shopping cart. You can click on your trolley icon at any time to view items in your cart and then check out. Upon checkout you'll see an overview of the products in your cart. You can adjust quantities or remove items as desired. The shopping cart will immediately update. Checkout is completed in 3 simple steps: 1. 'Sign In' to your account, or 'Create an Account' or 'Checkout as a Guest'. There are many advantages to creating a customer account; primary among these is ease of use of our shop in future, including tracking your order progress. However checking out as one time guest simply entails registering your delivery details. 2. Choose a shipping option: Select your preferred delivery method from the listed options (these options are offered based on what is available to your specified delivery address): either courier delivery to your door or delivery to a Pargo point near you 3. Select your preferred payment method: Make direct payment via EFT, Instant EFT (OZOW) or via secure online payments portal, Peach Payments for debit, cheque or credit card payments (Visa, MasterCard & American Express), MasterPass or MobiCred. We take care of the rest!

How do I track my delivery?

You'll receive automated shipping updates via email. Please don’t hesitate to let us know if you have any trouble tracking your package – we are here to help!

Can I return something I purchased?

You can return any goods purchased from Modern Baby Las Vegas LLC to us within 30 days of receipt. We want you to feel secure in the knowledge that we want nothing more than for you to be 100% satisfied. For more details, please review our returns & refunds policy here: https://modernbabylasvegas.com/pages/refund-policy

Why is my order taking longer than usual?

The majority of our products are shipped from outside of the United States. Please allow 2-3 business days for your order to process. Once your order has processed successfully, your order will then be shipped. Shipment takes approximately 10-20 days or more (depending on the product). Remember, we are a new small business (we're human just like you) therefore we kindly ask for your patience as we continue to grow! We thank you and truly appreciate you!

Do you have a rewards program?

Yes! Simply click on the 'Rewards' icon below and sign up now! Once you sign up you will then become an official 'Modern Babe' (Exclusive Family Member) where you will automatically receive points just for joining our family! There are many ways to earn rewards, go now to find out how!

Why Modern Bay Las Vegas?

Why not? Our Support Team is absolutely AMAZING (professional yet down-to-earth), We are super-UNIQUE, and above all, we TRULY CARE about our 'Modern Babe' Family (so much that we only give our 'Modern Babes' exclusive offers)! In addition, Modern Baby Las Vegas is about POSITIVITY and SPREADING LOVE in the world! We cannot wait for you to see what Modern Baby Las Vegas LLC has in store! We are here to change the game when it comes to the world of children's fashion...Our vision is untouchable! Until then, we hope that you love our hand-selected products as much as we do! Stay tuned!

Can you expedite my gown order?

Yes, expedited shipping is available at an additional cost depending on the gown selected. Once your order has been successfully placed, please notify our Support Team via email at: info@modernbabylv.com or via chat on our website which is located at the bottom-right corner to request expedited shipping. Otherwise, your order will be shipped for FREE (Economy ) which takes approximately 30-45 days to process, make, and ship your gown. For general questions, do not hesitate to reach out to us, we are here to serve you!