We have a 30-Day Return Policy, which means you have exactly 30 days after the delivery of your item(s) to request a return. The returned order must be shipped to Modern Baby Las Vegas LLC within 7 days after initial delivery. (no exceptions). If you ship a returned item after 7 days, you will not receive store credit and your item(s) will not be returned.
To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- We are not liable for any return packages that may become lost or stolen in transit. Please keep your proof of postage and/or return tracking number when shipping your returns.
- All returns must include an order packing slip that clearly indicates which items are being returned. (**If this form is not filled out correctly, you may experience issues with the processing of the return.)
Modern Baby Las Vegas LLC does not provide cash, debit, or credit card refunds. We will accept returns for store credit only within 3 days after the item has been delivered with a valid receipt and all tags attached. The following items are considered "Final Sale" and cannot be returned:
- Swimwear, lingerie, undergarments (leggings, stockings, etc.), and bodysuits.
- Children's clothing and accessories
- Sale Items
Returns are refunded via store credit in the form of a Modern Baby Las Vegas gift card. Returns are processed within 1-2 business days after your item(s) are successfully delivered to us. To receive your store credit more quickly, use the pre-paid return label sent to you via email and return the item(s) immediately to your nearest Post Office.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at: email@example.com or call us at 725-666-1648.
Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
- Damaged, defective, or incorrect items must be reported within 2 days after delivery. If damaged items or issues are not reported within 2 days, Modern Baby Las Vegas LLC will not replace the item(s). (No exceptions.)
Exceptions / non-returnable items: Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders, handmade products, or personalized items), personal care goods (such as beauty products), pajamas, undergarments, lingerie, etc. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about a specific item. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges: Modern Baby Las Vegas LLC cannot accept exchanges for any reason. We recommend that you return the original item(s) and purchase the desired product separately.
Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method without delay. Please remember it can take some time for your bank or credit card company to process and post the refund.
Reserved Rights Regarding Returns: We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of "wardrobing;"
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or
- Potential fraudulent or criminal activity.
Similarly, we reserve the right to refuse service (online) to any customer or entity, due to similar actions as noted above.
Non-Modern Baby Las Vegas items sent to our Distribution Center will be discarded upon receipt.
Modern Baby Las Vegas' Loyalty Program Family Members (Modern Babes ONLY) are able to receive a 14-Day credit or debit card return. No cash. Everything on the return policy applies to Modern Baby Las Vegas Loyalty Members except for this particular section.
Note: Due to uncontrollable circumstances, wait times may be longer than usual. We truly appreciate your patience in advance! Please know that we are doing our very best to get your items to you as soon as possible.